+ What is the Silkpay Virtual UnionPay Prepaid Card and where can I use it?

The Silkpay Virtual UnionPay Prepaid Card is a virtual payment card that you can use to shop online anywhere UnionPay cards are accepted in the world (China, Russia, Germany, France…). Once you add funds to your card, you have instant access to your funds anytime, anywhere.

+ How can I apply for a Silkpay’s Virtual UnionPay Prepaid Card?

• **If it's your first time requesting a card: ****

Request a new Virtual Prepaid Card here.

• **If you already requested a Virtual Prepaid Card before: **

-Log in to your Virtual Prepaid Card Account.

-Click on "My cards" in the navigation and then on "Request a card".

Your Silkpay’s Virtual UnionPay Prepaid Card will be issued in 2 to 3 days and ready to be used at your favorite online shops.

+ How many cards can I request?

You can request up to 3 cards maximum per ID provided. And only 1 card can be issued per request. If you need 3 cards, it is necessary to send 3 requests.

+ What Documents are required for a card request?

If you are a European national, you will be asked to upload a valid passport or ID card. If you are not a European national, you will be asked to upload a valid passport.

+ Are there any address conditions?

The address provided must be in an EEA country.Plus, no parcel will be sent to this address, it will be used for the account opening procedure only.

+ How are Silkpay Virtual UnionPay Prepaid Cards delivered?

Silkpay Virtual UnionPay Prepaid Cards are digital cards delivered in a secure way via email. No physical card will be delivered to your address.

+ I haven't received my Silkpay Virtual UnionPay Prepaid Card, what to do?

If you don’t receive your card details up to 1 week after applying, please contact our support team.

+ How to activate my Silkpay’s Virtual UnionPay Card?

Once your application is approved, a card ready to use will be issued to you. You don’t need to activate the card from your side. You can add funds to your card and start using it right away.

+ How much does it cost to order a Silkpay’s Virtual UnionPay Prepaid Card?

It is free to request a Silkpay’s Virtual UnionPay Prepaid Card. However, some fees may apply such as: Top-up fees: 3,5% Monthly Card Management fee: 1€

+ What nationalities are accepted?

We accept all nationalities, except for nationalities from the countries or regions below: Belarus, Cuba, Central African Republic, Democratic Republic of Congo, North Korea, Myanmar, Haiti, Iran, Libya, Russia, Syria, Somalia, Venezuela, Yemen, Zimbabwe, Donetsk, Luhansk, Zaporizhzhia, Kherson region, Crimea.