+ How can I log in to my account?

If you are a client who requested a card before May 9th, 2023, you need to follow the steps below to create a password and log in to your account:

1- In the log in page, click on "Forgot password?"

2- Enter the email address associated with your prepaid card and click on “Request password reset”.

3- Click on the button “Reset password” in the email received to create a new password.

Once your password is created, you can immediately use it to log in to your account.

+ How do I close my Silkpay Virtual UnionPay Prepaid Card account?

Should you wish to, you can cancel your Silkpay account at any time without any cancellation fee by contacting our support team.

+ If I close my account, how can I get my card balance back?

If you decide to close your account, we will transfer the balance in your card to the account of your choice.

+ Can I request to reopen my Silkpay account?

Yes. You can request your Silkpay account to be reopened at any time by contacting our support team.