Silkpay’s Virtual UnionPay Prepaid Card

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Our customer service is available in English, French, Italian and Chinese. Feel free to contact us if you need assistance with your Prepaid Card.

Our team is available to assist you and answer your questions via live chat from 9.30 am to 6.30 pm, from Monday to Friday.

You can send us an email 24/7 at contact@silkpay.fr or at sav@silkpay.fr. Our team will give you an answer in 48hrs maximum.

You can call us at +33 1 85 85 21 49 or +33 7 50 27 78 12 and talk to one of our assistants. Monday to Friday, from 9.30 am to 6.30 pm.